At ANDEAN DINASTY we believe in socially, culturally, and environmentally responsible tourism and we participate, via the activities we provide, in strenthening the customs and traditions of the communities listed in each of the itineraries that we offer.
If payment is not made within the listed deadlines the company reserves the right to cancel the trip reservation. No client will be permitted to embark on a trip without having previously made the respective trip payment to the agency.
In order for the company to confirm and guarantee the services the client has requested, the client must provide all of the details of their final payment before the dates listed in the lines above.
The client will provide all of the following personal information: passport number, first and last names as stated on government ID, birth date, nationality, medical conditions, allergies, and food restrictions. The company pledges to utilize this information solely for the use of reserving airplane tickets, entrance tickets, hotels, etc. that may be needed or utilized during the trip.
All hotel reservations are made based on double rooms. If the client has a special accommodaton need or needs a single room this needs to be communicated in advance. During the trip if the client would like to change accommodation, whether or not this will be able to happen is dependent on the rooms available at the established hotel where the client would then have to pay the difference for the change directly to the hotel.
If the client cancels the trip reservation the previous deposits will be returned depending on the cancelation policy fees. Cancelations must be made in writing and for payment return the date of the reception of the written cancelation by the company or its agents will be taken into consideration in order to determine applicable cancelation fees. If the reservation is cancelled 61 or more days before the trip, the cancelation fee will be $300.00 per person. In addition, if there are any penalties or cancelation fees, charges, or non-refundable deposits charged to Andean Dinasty by hotels, airlines, or other third parties that will be utilized throughout the trip, the penalty for this will be 50% of the total trip cost to be taken on by the client. If the client cancels the trip within 30 or less days before departure the cancelation penalty will be 100% of the total trip cost.
The company will not provide any reimbursement for unused services such as hotel rooms, meals, trips that include visiting sites, or included activities, independently of whatever motive there may be other than sickness, death of a family member, etc. due to the fact that each trip cost is sold as a package.
The company reserves the right to cancel any trip due to an insufficient nunmber of passengers on the trip (2 person minimum). If this should happen, trip reimbursement is for its total. Nevertheless, the company is not responsibile for additional costs incurred by the client prior to the trip (the purchase of airline tickets, gear, medical costs, visa procedures, bank penalties upon receiving your reimbursement, etc). Andean Dinasty will not cancel any trip in less than 60 days prior to departure except for reasons beyond control or unusual circumstances (such as natural disasters).
The responsability of Andean Dinasty in air travel is limited by the specific conditions provided by each individual airline. We, as a company, do not have the specifications of each type of airplane that will be utilized by each airline. In addition, our company is not responsible for loss due to canceled flights or changed flight itineraries. The client cannot cancel the trip contract due to a flight change or the type of airplane it uses. The responsability of the airline is limited to the transfer of the number of passengers and baggage that are provided in the services listed in their terms and conditions.
Any cost incurred by the client as a result of a delay caused by bad weather, road conditions, transportation delays, sickness, government interventions or other contingencies of which the company or its agents cannot make any provisions for will not be reimbursed.
Itinerary changes may be made when the company considers it favorable for the comfort and overall wellbeing of the clients, putting safety first. Our company will take care to manage all trips in accordance to the original itinerary. If there are changes made, the company will let the client know in writing at the moment of making the reservation. If the change is due to unforseen circumstances due to uncontrollable causes, then no extra compensation will be made.
The client is obliged to obey local laws whether that may be via immigrations, customs, visa laws, or medicine and drug laws of the local country as well as must respect the traditions, customs, language, and religion practiced in the places visited throughout the trip.
The client accepts that the company can use the client’s images taken during the trip without providing any sort of compensation for them for marketing and advertising purposes.
The client must own and be in possession of a valid passport, all necessary visas and permits, and vaccination documentation required throughout the entire trip. The client accepts responsibility for obtaining these and any other necessary documents and is solely responsible for any adverse consequence during the trip as a result of their omission. The information or advice provided by the company about visas, vaccinations, weather, clothing, gear, special equipment, etc. is purely consultative and given in good faith as a courtesy to the client. The company is not responsible for any error or omissions in regards to the information provided.
The optional activities listed do not form part of the trip in the contract. It is understood and accepted by the client that this information is provided during the trip and the decision to engage or not in said activities lies solely under the client’s jurisdiction and responsability.
If our client has a complaint to be made against the company for any service the client must advise the company representative about the incident as soon as possible during the trip in order to immediately make any corrections or ammendments to the case and provide a solution to their complaint before the trip is finalized.
We will solely utilize personal information that the client gave the company with our providers: individuals or compannies that will help us operate the solicited services for the client. We will do everything possible in order to protect the personal information the client gave our company.
I have read and completely understand the content of all the legal specifications in this document. I am conscious that this is release of all responsability and a contract between my person (client) and Andean Dinasty (company). The following signatures certify that both parties are in agreement about the terms and conditions for providing this trip and form part of this contract.